Terms & Conditions

These Terms and Conditions govern the use of the website www.getfoodies.com and of the GetFoodies services (the “Services”), provided by Get Casa, Unipessoal Lda, with registered office at Edifício Uptown 13, Bloco A 4R, 9000-123 Funchal, Madeira, Portugal (“GetFoodies”, “we”). By using the website or signing up for the Services you accept these terms. The Services are intended for businesses, namely restaurants and similar food businesses (“Restaurants”).

The Services

GetFoodies provides Restaurants with a branded ordering website and web app, a management dashboard, order management, payments, loyalty and rewards, marketing tools, and integrations with point-of-sale (POS) systems and delivery providers. Some features, such as a kitchen display, are optional. We are continuously improving the Services and may add, change or remove features.

Getting started and going live

A Restaurant’s website and web app are normally ready to go live in about a week from the start of onboarding, subject to the Restaurant providing the information we need. Native iOS and Android apps may be created on request and can take up to four weeks, because they depend on approval by Apple and Google, which we do not control and cannot guarantee. A Restaurant without a supported POS can go live by entering orders manually in its own POS. Where we have an integration with the Restaurant’s POS, it is provided as part of the Services; for other POS systems we will work with the Restaurant to arrange an integration, without guaranteeing a timeline.

Fees

The Restaurant can try the Services free for 7 days. To continue, it pays a monthly subscription (€197 a month, or €97 a month for founding members; €149 a month, or €75 for founding members, for each additional restaurant) and, where it chooses, the one-off Go Live pack (€497, or €297 for founding members; €997, or €497 for founding members, with the Restaurant’s own app), each at the price shown when it signs up or orders. The subscription is paid in advance, by card, through a recurring Stripe subscription. GetFoodies does not charge commission on the Restaurant’s orders. Card payments are processed by our payment provider, Stripe, and the Restaurant pays only the processing fees charged by the payment provider. Prices are shown excluding any applicable taxes.

Payments and connected account

Payments are made to a payment account connected to GetFoodies’ platform account with the payment provider. The Restaurant manages that account, can view its balance and transactions and makes its own withdrawals. The Restaurant must accept the payment provider’s terms and complete its identity and verification requirements.

Third-party services

Some services, such as delivery providers (for example Uber Direct, Stuart or Avenidas) and email marketing providers, are provided by third parties under their own terms and prices. The Restaurant opens and manages its own accounts with them, and we show the Restaurant how to do so. Delivery through the GetFoodies driver app is available to founding members and to other Restaurants as we make it available. We are not responsible for the services or availability of third parties.

Founding members programme

We run a founding members programme with a limited number of places. Founding members pay €97 a month instead of €197 for as long as the subscription remains active, pay €297 instead of €497 for the Go Live pack, and can use the GetFoodies driver app to deliver with their own team for €10 a month instead of €20. Places are limited, and we choose the Restaurants we admit: we look for Restaurants that already take orders digitally, for example through marketplaces, and that are open to improving how they market themselves. Founding members help us improve the product by sharing feedback and how they use the Services. Admission to the programme is at our discretion.

The Restaurant’s responsibilities

The Restaurant is responsible for the accuracy of its menu, prices, descriptions, allergen and nutritional information and opening hours, for preparing and delivering orders in line with the law and food safety rules, for its dealings with its own customers, and for the lawful use of customer data, including marketing communications. The Restaurant must keep its login details secure and must not use the Services unlawfully.

Customer data

The Restaurant has live access to its customers’ data and can download it at any time while its subscription is active. Once the Services stop, access to the data is locked, so the Restaurant should download what it needs before cancelling. GetFoodies also retains and uses that data to run, secure and improve the Services, as set out in our Privacy Policy, which forms part of these terms.

Intellectual property

GetFoodies owns the platform, software, trademarks and documentation. The Restaurant keeps the rights to its own name, logo, photographs, menu and content and gives us the right to use them to provide the Services. The Restaurant’s branded website and app are provided under its brand.

Availability and support

We work to keep the Services available and to support Restaurants through onboarding and day-to-day use, but we do not guarantee uninterrupted or error-free operation. We may suspend the Services for maintenance, security or to comply with the law.

Term and cancellation

There is no minimum term. The Services stay active for as long as the subscription is paid. The Restaurant may cancel at any time, and if a payment is not collected or the subscription is cancelled, the Services stop and access to the GetFoodies platform, including the dashboard and the data in it, is locked. The Restaurant should therefore export its customer data before cancelling. We may also suspend or end the Services if the Restaurant seriously breaches these terms or uses the Services unlawfully.

Liability

To the extent permitted by law, GetFoodies is not liable for indirect or consequential loss, loss of profit or loss of sales, or for failures of third-party services. Nothing in these terms limits liability that cannot be limited by law.

Use of the website

The content of the website www.getfoodies.com is protected, and its reproduction, transfer, distribution or storage without prior written authorisation is prohibited. Content reached through hyperlinks to third-party sites is the responsibility of its owners, and GetFoodies declines any responsibility for it. We make every effort to keep the information on the site accurate and will correct errors as soon as possible. Prices and specifications are subject to change.

Changes to these terms

We may update these terms from time to time. If we make material changes, we will notify Restaurants by email or by a notice on the website, and continued use of the Services after the change means acceptance of the updated terms.

Governing law and contact

These terms are governed by Portuguese law. For questions, contact us at software@getfoodies.com.